Refund Policy

At Jellym Beauty, we strive to ensure your complete satisfaction with our products. We understand that sometimes, a product may not meet your expectations or may require a return due to unforeseen circumstances. To provide you with a seamless shopping experience, we have formulated the following return policy:

• Eligibility for Returns:

• Only products purchased directly from Jellym Beauty, either through our official website or authorized retail partners, are eligible for returns.
• To be eligible for a return, the product must be in its original packaging, unopened, unused, and in the same condition as when it was received.
• Please note that certain products, such as personalized items or products marked as non-returnable, may not be eligible for returns. Such exclusions will be clearly stated on the product page.
• Timeframe for Returns:
• You may initiate a return within 14 days from the date of purchase.
• If you received the product as a gift, the 14-day window begins from the date of delivery.

• Return Process:

To initiate a return, please contact our customer support team at info@jellymbeauty.com and provide them with your order details and the reason for the return.
Our customer support team will guide you through the return process, including providing you with any necessary return authorization and shipping instructions.
Please ensure that the product is securely packaged to avoid any damage during transit.
You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.

• Refunds

Once the returned product is received and inspected, we will notify you of its status.
If the return meets the eligibility criteria, a refund will be processed to your original payment method within 5-7 business days.
Please note that the refund amount will exclude any original shipping charges unless the return is due to an error on our part or a defective product.

• Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to initiate a return as per our return process and place a new order for the desired item separately.

• Damaged or Defective Products:

In the rare event that you receive a damaged or defective product, please contact our customer support team at info@jellymbeauty.com within 48 hours of delivery.
We may request you to provide photographic evidence or return the damaged/defective product, depending on the situation.
Upon verification, we will arrange for a replacement or issue a refund, including any applicable shipping costs.

• Final Sale Items:

Products purchased during a sale or marked as "final sale" are non-returnable and non-refundable unless they are damaged or defective.

Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase. For any further inquiries or assistance regarding returns, feel free to reach out to our customer support team.

Thank you for choosing Jellym Beauty. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.